FAQs

Q?

What is a community health center?

A.

Community health centers are private, not-for-profit, consumer directed health care corporations which provide high quality, cost-effective, and comprehensive primary and preventive care to medically underserved and uninsured people.

Q?

If I have private insurance can I still come to the Bullhook Community Health Center?

A.

Yes, the Bullhook Community Health Center offers billing to all private insurance.

Q?

Can I still come to the Bullhook Community Health Center even if I am not low income?

A.

Yes, everyone is welcome at the Bullhook Community Health Center regardless of their financial status. Low income patients may qualify for the sliding fee scale if they are at or below the federal poverty guidelines.

Q?

How does the sliding fee scale work?

A.

Patients bring in proof of income, usually three consecutive paycheck stubs or the most recent tax return for all adults in their household that bring in income. For patients without this documentation, our administrative staff can assist you. Once a patient’s income is established, our staff can determine which sliding scale category you fall into and then calculate the discount you are eligible to receive.

Q?

What if I need to be referred to a specialist?

A.

Our clinics have arrangements in place with both local and regional specialists and can assist you in accessing this care.

Q?

Where is Bullhook Community Health Center located?

A.

Bullhook Community Health Center is located at 521 4th Street in Havre, Montana.  Our office is located 4 blocks South of 1st Street on 5th Avenue.

Q?

When is Bullhook Community Health Center open for business?

A.

Bullhook Community Health Center is open Monday through Friday from 8:00a.m. to 6:00p.m.

Q?

Why do we measure every patient s BMI (body mass index)?

A.

Calculating your BMI allows your provider and healthcare staff to assess health indicators associated with overweight and obesity. These include hypertension, high blood cholesterol, diabetes, and other significant illnesses. By monitoring your BMI we can provide you with the right tools to maintain a healthy weight, meet your daily nutritional needs, eat right, exercise, and avoid serious health complications.

Q?

What is your A1C?

A.

The A1C test measures your average blood glucose control for the past two to three months, and it gives you an idea of how well your diabetes treatment plan is workings. Regularly monitoring your A1C can help you understand if your dietary and exercise habits are effectively treating your diabetes. Your A1C is just one important component of managing your diabetes; make sure to speak to your provider about all the tools and resources available to you.

Q?

What is a Patient-Centered Medical Home?

A.

A medical home model is a model of care provided by physician and nursing practices that seeks to strengthen the relationship between patients and healthcare providers by replacing sporadic care with coordinated care and a long-term healing relationship. A medical home also provides enhanced care through open scheduling, expanded hours, and communication between patients, physicians, and staff. The medical home model emphasizes the relationship between patient and provider for the delivery of high-quality preventative and chronic care.

Q?

What is Sporadic Care?

A.

This is care sought only on an as-needed basis, when your health is at risk. This type of care does not allow your provider to provide you with long-term, consistent care for your chronic illnesses, such as diabetes, COPD, asthma, hypertension, arthritis, or cardiovascular disease.

Q?

What are the benefits of a Patient-Centered Medical Home vs. Sporadic Care?

A.

"Improved interaction with patients and healthcare providers; and
"Improved treatment of chronic diseases; and
"Improved collaboration between general and specialty providers; and
"Reduced healthcare costs; and
"Better patient outcomes.

Q?

What is Preventative Care?

A.

Our medical home model is based on providing not only urgent care, but education and counseling on the many benefits of preventative action. Annual screenings for men, women, and children are essential for maintaining good health; patients need different preventative screenings based on both age and gender, and our staff will provide information on which screenings are necessary for maintaining your health. In addition to screening for serious illnesses, our medical and dental staff will help you calculate your BMI (body mass index) and find healthy recipes to prevent overweight and obesity and the many complications that come with those illnesses - such as diabetes, hypertension, high cholesterol, stroke, and heart disease. Preventing illnesses before you suffer lasting damage to your organs and overall health is key in helping patients manage and control their own healthcare. Please call us today to schedule an appointment if you have not had any annual exams or screenings in the last twelve months for your physical and/or oral health.

Q?

What Types of Education & Counseling Do We Offer?

A.

Education and counseling go hand in hand with preventative action. To ensure that our patients are receiving the best medical home possible, our practitioners will provide you with education on issues ranging from having a balanced diet and using portion control with food, to good hygiene habits and foods to avoid for strong, healthy teeth, the perils of tobacco use, illicit drug abuse, vaccinating your children, planning for pregnancy, and many other issues you may need help with. If you have any questions about your health, physical or dental, please call us today to schedule an appointment.

Q?

What is Case Management?

A.

Our team of Medicaid Case Managers specializes in providing a central point of contact for each patient s medical needs, such as specialty referrals, transportation to and from appointments, chronic pain management, behavioral health needs, financial resources, housing, and many other environmental considerations. Our Medicaid Case Managers can help you even if you are not a patient of our Community Health Center! To find out if you are eligible for assistance, please call us to schedule an appointment.

Q?

What Type Of Urgent Care Do We Offer?

A.

Urgent care is for conditions that require prompt attention but do not pose an immediate, serious threat to your health or life. One of our Nurse Practitioners specializes in emergency care, and can provide medical assistance with lacerations (deep cuts), broken bones, sprains, eye obstructions, fevers, asthma, coughs and colds, increasingly painful ear infections, urinary tract infections, or vomiting, diarrhea, and dehydration.

Q?

If you experience any of the following*, please call 9-1-1 or go directly to the emergency department for immediate assistance:

A.

* Chest pain
* Infant less than 2 months with high fever
* Unconsciousness
* Difficulty breathing
* Extreme lethargy (slow to move)
This is not an exhaustive list of symptoms. If you are uncertain whether you should be seen immediately, please call us during normal operating hours, or contact your local emergency department.

Q?

What is Primary Care?

A.

Our primary goal at our Community Health Center is to provide each patient with the tools necessary to lead a full, healthy life. This includes the maintenance and management of chronic illnesses, such as Diabetes, Hypertension, Obesity, gum disease, High Cholesterol, COPD, HIV, or Asthma. Our practitioners will let you know at each visit how often you should come in for a check-up, so please don t forget to schedule your appointment with us before you leave!

Q?

Do You Provide Chronic Pain Management Services?

A.

Our Community Health Center is a healthcare facility with a focus on primary and preventative care. The training and expertise of our provider staff is in the area of prevention of disease and management of acute and chronic medical conditions for adults and children. We have no medical professionals on staff specializing in chronic pain and do not as a rule prescribe narcotics for chronic pain. New patients should anticipate that they would not be prescribed narcotics or other controlled substances. We will continue to work with our established patients as they seek a specialized healthcare facility for their pain management.

Q?

What if I Suffer From Depression?

A.

Our providers can assess and diagnose depression and other mental health needs for established patients, and will work with the patient s behavioral health specialist to ensure coordination and continuity of care.