Inspiring a healthy community through patient-centered care.
Job Title: Behavioral Health Team Assistant Department: Behavioral Health
Supervisor: Behavioral Health Department Manager Salary Range: $28,600-$40,776 DOE
Job Overview: The Behavioral Health Team Assistant provides a wide array of support functions to patients in the clinic as an active member of the Behavioral Health Team. Assists the team in ensuring patients receive care and related services and coordinate services to meet patient needs. Coordinate referrals, contact patients, assist in the management of specialty patient care referral and tracking, assure that patient information is available when and where needed, provide clerical support to the team (photocopying, scanning, faxing, etc.).
Responsible for answering phone calls and scheduling appointments in the Behavioral Health Department. Enter patient information into the electronic medical record software (eCW), update information for established patients and checking insurance eligibility. Also, responsible for educating patients about the sliding fee scale, outreach and enrollment services, the patient portal, and patient related policies.
Essential Functions (Major Duties or Responsibilities): Support patients in making informed choices about opportunities and services and assuring timely access to needed assistance and services. Conduct pre-appointment phone calls to identify needs and barriers prior to the patient’s scheduled appointment. Monitor and remind patients about scheduled appointments and provide follow up with the patient after appointments if necessary. Scrub charts daily and attend daily huddles to provide pertinent patient information to assist the provider treating the patient. Work with the Electronic Medical Record (EMR) system. Schedule and manage assigned tasks. Coordinate referrals for specialist consultations. Track Behavioral Health Department referrals in the EMR. Ensure records/reports are received in a timely manner from referrals and distribute reports to appropriate provider. Send records to specialists as requested. Review schedules and charts and assist team in ensuring patients’ visits are scheduled correctly. Obtain outside medical records for patients. Participate as behavioral health team member in analyzing and problem-solving how to provide the most appropriate care for patients on panel. Fax, photocopy, file, and scan for team/patients on panel. Handle protected health information (PHI). Will be required to fill in as a front receptionist when needed.
Minimum Qualifications (Education and Experience): High School Diploma or equivalent. Previous experience working in a behavioral health or healthcare setting and experience with electronic health record system is preferred.
Knowledge, Skills and Abilities (KSA’s): Demonstrated ability to work as a team player with strong emphasis on delivering patient satisfaction. High level of skill in interpersonal relations and problem solving. Ability to organize work effectively and timely. Computer skills, familiarity with Microsoft Office Programs and electronic medical record systems. Ability to multi-task, work under pressure, set priorities, and work with diversified populations. Communicate with clients, families, employees, and health care professionals effectively verbally and in writing. Maintain positive working relationships with colleagues and foster a cooperative work environment. Flexibility in learning and working in a team setting. Ability to maintain composure and professionalism. Excellent customer service skills. Ability to work independently knowing who to contact for what services and acts in the patient’s best interest without waiting for direction.
Physical and Environmental Demands: Work is performed in an office and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds.
Special Requirements: Performs duties in the deliverance of health services. Hazardous risks may include exposure to infected body fluids, sharp instruments, and chemicals, requires adherence to universal safety precautions.
Position Expectations: The Behavioral Health Team Assistant will cross train with the Front Desk Receptionist and the Care Management Team. The Behavioral Health Team Assistant will work closely with all departments within the clinic and outside referring agencies.
Team Approach: Managing patient care is a team effort that involves clinical and nonclinical staff (i.e., physicians, nurse practitioners, physician assistant, nurses, medical assistants, care managers, billers, and receptionists) interacting with patients and working as a team to achieve stated objectives. Emphasis is on ongoing interactions of team members to discuss roles, responsibilities, communication, and patient hand-off, working together to provide and enhance the care provided to patients. All staff are members of the team. Involvement of the patient/family/caregiver with care team members is critically important to patient-centeredness.