Bullhook Community Health Center (BCHC) is an equal opportunity employer. BCHC shall, upon request, provide reasonable accommodations to otherwise qualified individuals with disabilities.
Job Title: Mental Health Case Manager Department: Behavioral Health
Reports To: Behavioral Health Manager
Salary: DOE: $32,323 - $46,084.87
Job Overview: The primary responsibility of the Care Manager is to provide patients of BCHC with care management services that include supporting the patient by assessing basic, social and emotional needs and coordinating services to meet those needs. The Care Manager works closely with all team members of the BCHC Medical and Behavioral Health Department.
Essential Functions (Major Duties or Responsibilities): Completes assessments on all patients referred for Care Management. Communicates assessment findings to the referring provider and/or care team members in a timely manner. Develops a patient centered plan of care based on the patient’s assessment and the recommendations of the care team. Coordinates services with the Medical Team, Behavioral Health Team, Dental Team, and all other organizations and services. Participates in multi-disciplinary teams, hospital, skilled nursing facility, and/or other residential facilities pre-discharge or pre-admit planning and counseling when necessary. Educates and supports patients in self-management of health conditions. Is familiar with and refers patients to available local resources that can help them with social services, housing, and other factors that may prevent them from obtaining medical care. Advocates for the patient as needed. Enters interim notes as appropriate, in eCW/SAMS/EHS in a timely manner. Coordinates/collaborates with community providers, i.e. hospitals, mental health, health department, senior services, children’s services, homeless services, skilled nursing facilities, DPHHS, etc. Knows who to contact for what services and acts in patient’s best interest. Available and able to respond to patient crisis- can identify and assess the situation and diffuse as appropriate. Possibly provides both process and educational groups. Directs or attends community meetings at the request of the providers. Assists community screening efforts as directed. Participates in chronic disease workgroups as assigned. Other duties as assigned.
Minimum Qualifications (Education and Experience): Bachelor Degree in a human service field or equivalent experience.
Knowledge, Skills and Abilities (KSA’s) Working knowledge of criteria of Medicaid, Medicare, HMK, Social Security, and other available resources or patient’s health insurance needs as well as support services. Knowledgeable about legal issues regarding child and adult protective services and can communicate regarding these issues. Demonstrate ability to use effective communication both verbally and in writing. Demonstrate the ability to coordinate care conference meetings. As defined by the Care Management Competencies, have the following demonstrated abilities: Ability to work collaboratively with a variety of people, staff, and patients; Excellent Customer service skills; flexibility in learning and working in a team setting; able to organize work effectively; self-starter, able to work independently as needed; ability to maintain composure and set boundaries; CPR certified.
Physical and Environmental Demands: Work is performed in an office, and clinic setting; stands, walks with intermittent sitting; reaches for and uses writing instruments and keyboard; reads reports and other written materials; extensive use of telephone and oral communication with the public and coworkers; stoops; bends; kneels; reaches for; picks up; and pushes or pulls; ability to lift up to 30 pounds.
Special Requirements: N/A
The specific statements shown in each section of this description are not intended to be all inclusive. They represent typical elements and criteria considered necessary to perform the job successfully.